FAQ – Frequently Asked Questions


No the goods are not insured. Our rates do not include any charges towards insurance. But the customer should take insurance for goods being shipped.

No the goods are not insured. Our rates do not include any charges towards insurance. But the customer should take insurance for goods being shipped.

If the customer has taken an insurance for his shipment, the customer has to inform us that he / she wishes to lodge an insurance claim and the next steps as advised by his Insurer. If required we can help in the survey process initiated by the Insurer of the customer. We can provide a Certificate of Facts, which is an important document for claiming the insurance.

KHORATE PACKERS AND MOVERS does not take any liability for the goods being shipped unless it is established with a conclusive evidence, that the damage or theft was due to reckless driving. Only in such cases, after the evidence is shared with us, as per law, the transporter’s liability is restricted to the lower of:
(i) value of goods damaged; and
(ii) ten times the freight amount paid or payable,
unless a higher risk rate has been charged and agreed to be paid by the Customer. We do not charge a risk rate and our billable rates are purely a factor of utilization of the vehicle (distance + time) without factoring any of the insurable risks or the value of goods being transported. We accept the goods for shipments on said to contain basis. We would recommend to exercise extreme caution in case of transporting extremely fragile / flammable goods or goods which are prone to damage while transporting. If you have any doubts regarding the goods that may be transported on our platform, please refer to our Terms of service or may kindly get in touch with us on 7990523182.


From 1st April 2018, if the invoice value of goods is more than Rs 50,000, e-way bill is mandatory for inter-state movement of goods (movement to other states). For such deliveries, please provide a copy of valid E-way bill and Invoice to our driver partners for smooth and hassle-free movement of goods. If consignmentvalue is less than or equal to Rs 50,000 please provide the partner driver with the copy of invoice, bill of supply or delivery challan. For more info, please refer to the faqs on E-way here: E-way FAQs . For more information on how to generate an E-way bill, please follow the following link Generate E-way bill.

Yes, KHORATE PACKERS AND MOVERS has driver-helper categories called the Ace-Helper and the Three Wheeler Helper. If you require additional help in loading and unloading you can choose a vehicle from the mentioned categories and get the help you need.

The trip fare is calculated after a trip is ended. There are multiple ways to pay the fare:

KHORATE PACKERS AND MOVERS Wallet: You can deposit money in advance in KHORATE PACKERS AND MOVERS Wallet and the fare would be automatically deducted from the available balance. If sufficient balance is not available, the remaining amount has to be paid in cash.

PayTm: You can link your PayTm account with khorate Packers and Movers and the fare would be automatically deducted from the available balance. If sufficient balance is not available, the remaining amount has to be paid in cash.

Cash: The trip fare can also be paid in cash directly to our partner at the drop location. The payment mode can be selected at the time of order placement.

Note: We do not offer any credit facility.

We do not provide advance booking feature. Use our app to book a vehicle at the time of requirement.

Yes, we do serve you 24×7. Please note that the order confirmation is subject to vehicle availability.

Toll Charges : These are included in your trip fare So you don’t have to pay for these changes at the time of crossing the toll or pay additional money to the partner. Please note that if a toll falls in your one way trip, then you may be charged a return toll as the partner has to pay the same once he is returning from your drop location.
Parking & Other Charges : The customer has to bear these charge over and above the fare amount. These charges have to be paid to our partner directly.

If you cancel, after a partner is assigned for your trip, then you may be charged a cancellation fee of Rs. 50/-. Conditions for these cancellation charges may vary from time to time.

All our partners go through a background verification process. Also, you can your our tracking system to track your goods live while they are being transported.

We do have vehicles which carry No Entry Pass (NEP) as well & such vehicles can ply during the no entry timings. (An additional charge may be applicable for NEP vehicles, during the no entry time )

We would like to assure you of the accuracy of our ETA & the estimated travel time. However, given the unpredictable nature of traffic & road conditions, we do not provide any service guarantee.

The vehicle can be tracked by clicking on the live order in your customer app. Also, we send you an SMS once a partner is allocated on your order.

You don’t have to! Please ask the driver to proceed to the new location. We will automatically calculate the new price based on the new drop location

The trip fare can change due to the below mentioned reasons:
1. If the Pick up and drop location changes a lot from the originally mentioned ones
2. If the Loading and unloading time exceeds 60 mins
3. If there are multiple stops in the trip
4. If you are particular about the route that needs to be taken by the driver and if that route is different from our recommendation to the driver
5. Other unforeseen issues

You can choose a mini truck as per the type and weight of the goods you wish to transport. Depending on the type of goods, you can decide whether you want to go for an open body or a closed body mini truck and the weight of goods will help you decide which mini truck would be best suitable for the movement job. Following are the mini trucks available in the market for shifting goods.

The best way to move furniture around the city is through an online app based mini truck provider. These service providers are economical, have verified drivers and GPS tracking making them the best option in the current market.

Tata Ace

The Tata Ace (also known as ChotaHathi) comes in both open and closed models. You can order either keeping in mind the type of goods that need movement and the weather.

Tata Ace has a weight bearing capacity of 750 kgs (7ft x 4.5ft x 5.5ft). Example: a Tata Ace can accomodate one fridge, 2 cupboards, a bed,a few chairs and a table. Visual representation: A Tata Ace can carry around 10-12 average sized washing machines (34in x 24in x23 in).

The dimensions of a Tata Ace are 7ft x 4.5ft x 5.5ft.

Tata Ace can carry light to medium heavy goods such as furniture, plywood,perishables, Grocery items, garments, electronic items etc.

Pickup 8ft

Pick up 8ft comes in both open and closed variants.

A Pickup 8ft can carry around 1000 kgs. If we apply this example to average sized washing machines (34in x 24in x23 in) it can approximately carry 13-15 washing machines.

The dimensions of a Pick up 8ft are 8ft x 4.5ft x 5.5ft.

A Pickup 8ft can carry anything from light to heavy and voluminous goods ranging from house shifting goods to heavy machinery. For visual representation we can assume that it has enough space to carry roughly 13-15 average sized washing machines (34in x 24in x23 in).

Tata 407

Tata 407 comes with both open and closed body.

A Tata 407 can carry approximately 23- 25 washing machines with the dimensions of 34in x 24in x23 in. Due to its voluminous size it is good for carrying all kinds of goods ranging form light to super heavy items.

The dimensions of a Tata 407 is 9.5ft x 5.5ft x 6ft.

Due to its voluminous size and open and closed variants the 407 is good for carrying all kinds of goods ranging form light to super heavy. It is ideal for carrying anything from garments, furniture to heavy machinery, electronics etc.

There’s no best mini truck for all purposes. Depending on the your size, load bearing capacity & type of goods movement requirements and budget you can choose from a wide range of mini trucks.

A mini truck can be used for daily requirements where as a truck can only meet specific heavy goods requirements. Mini trucks are also less expensive than trucks with prices ranging from 2-7 lakhs while trucks start at 7 lakhs. Mini trucks are also more fuel efficient compared to trucks. Mini trucks can carry weights (depending on their models) ranging from 600-2500kgs whereas trucks can carry about 20,000kgs.

Tata Ace

Tata Ace’s ex showroom price is 3.9 lakhs. The on road price including registration and insurance would probably go up to 4.5 lakhs. The final price may vary according to the city it is purchased.

Tata Ace has a mileage of 17.9 kmpl

If you are planning to start any new business pertaining to transport or a businessman who needs to move his goods on his own then Tata Ace is a good model to invest in. Tata Ace aka ChotaHathi comes in both open and closed variants and apart from being used as a cargo truck for all kinds of light to heavy goods can also be converted into a water tanker, hoarding van, mobile unit etc. The dimensions of a Tata Ace are 7ft x 4.5ft x 5.5ft and it can carry upto 750kgs. In case you are in need of a mini truck and do not the time/budget to get/run one you can also opt for app based mini truck providers as well.

Tata 407

The Tata 407 ex showroom price is 6 lakhs. The on road price including registration and insurance would probably go up to 6.5 lakhs. Please note that the final on road price may vary a little city to city.

The mileage of Tata 407 ranges from about 10.0 kmpl.

The Tata 407 is available with both open and closed body and has the dimensions of 9ft x 5.5ft x 6ft. It has a load bearing capacity of about 2500kgs. It can carry everything from light to heavy machinery and be used for house-shifting requirements as well along with grocery, food, beverages, electronic items etc. If you have bulk goods movement over 2000 kgs then this is a sturdy option for you.

Pickup 8ft

The on road price of Mahindra Bolero Pickup 8ft approximately ranges from 7.36 lakhs to 7.56 lakhs depending on the variant you want to buy and city in which you wish to buy it.

The mileage of Pickup 8ft is roughly 13kmpl.

The Mahindra Bolero Pickup 8ft has the dimensions of 8ft x 4.5ft x 5.5ft. It can be used to move light to heavy goods such as timber products, industrial machinery, and light goods such as garments, perishables and fulfill home shifting needs as well. It is a great choice for people looking to move goods weighing upto 1000kgs.

Mahindra Supro

The on road price of Mahindra Supro would be between 5.4-5.76 lakhs (along with license and registration).

The mileage for Mahindra Supro is 23.5 kmpl.
The Mahindra Supro is a great option for people looking for light to medium daily goods movement. This mini truck has the load body dimensions of 7.5ft x 5ft amd can carry a payload of upto 850kgs (diesel and 750 for CNG). It has smart fuel options of CNG and diesel and comes in the open body model. It can be used to carry all kinds of goods from house furniture, food and beverages, electronic items, grocery, garments, plywood etc.

Maruti Super Carry

The ex showroom price for Maruti Super Carry is 4,01,000 lakhs and the price along with license and registration would be around 4.5-4.6 lakhs depending on the city in which it is purchased.

The mileage for Maruti Super Carry is 23.5 kmpl.

The Maruti Suzuki Super Carry has a weight bearing capacity of upto 740kgs and has the dimensions of 12.4ft x 5.1ft x 6.1 ft. It is great for moving goods such as household items, perishables, beverages, electronics, furniture, grocery items etc. It is a great investment if you intend to use it for moving light to medium heavy articles.


It is very easy to book from a wide range of mini trucks like Tata Ace, Tata 407, Pickup 8ft, Supro, Maruti Carry, Champion, EECO etc. online.

1. Search for app based mini truck providers (Example: Porter)
2. Download the app
3. Compare the mini truck options on size, load bearing capacity & type of goods movement requirements
4. Check Trip Estimate for each of the mini truck options
5. Click book now

It is better to get a vehicle online through a service provider
1. Choice: choose among various mini trucks and get one as per your goods weight
2. No time limit: 24/7 availability
3. Upfront pricing: know the prices before you book
4. Tracking: you can track the entire trip on your phone
5. 30 minute ETA: the vehicle will arrive at your location in 30 minutes irrespective of when you book

Online tempo providers generally have driver partners across the length and breadth of the city. A vehicle would probably arrive at your location in about half an hour.
Porter guarantees a vehicle in under 15 minutes.

Online tempo providers generally have a trip estimate calculator on their website. All you have to do is fill in your trip starting location, destination location and type of vehicle requirement. The website will automatically calculate the fare for you. Else you can download the app, try booking a vehicle and it’ll show you the fare estimate for the trip.

Go to porter.in and get your trip estimate now!

It’s a simple four step process:
1. Google online mini truck providers
2. Check out the options
3. Click on the link provided
4. Go to the website and book a truck of your choice
Porter is the largest mini truck aggregator in India

When you book/hire a mini truck through Porter, an app based service you get verified drivers. Porter has a thorough vetting process when they attach a driver partner to their company including keeping a copy of all the necessary documents. This makes their drivers the safest bet.

App based mini truck providers generally do not provide labour to help with loading and unloading. The most uncomplicated way to do this would be to book a truck then call the driver and either ask him to help or arrange some one who can help with the shifting. Drivers generally charge a nominal fee for providing this kind of help.

Online Logistics aggregators have mini trucks in almost every prominent area in a city so that their vehicle ETA always remains under 30 minutes. For this reason it is not possible to pre-book a vehicle, however since they do not have time restrictions and all time availability (mostly) you can book a vehicle anytime as per your needs.

Charging GST largely depends on the company. Some companies do and some don’t. For eg. Porter does not charge GST.

Porter, an aggregator for intra city logistics with over half million customers and more than 50000 driver partners facilitates on-demand logistics requirements. From an individual with a shifting headache to small-medium sized enterprises with goods movement problems; porter provides mini trucks & two wheelers for every need with transparent pricing, live tracking & faster delivery time. Porter is present in the following cities
1. Mumbai
2. Delhi
3. Bangalore
4. Hyderabad
5. Chennai
6. Ahmedabad

Mini trucks with high demand for goods movement are Tata Ace, Tata 407, Pickup 8ft, Supro, MarutiCarray, Champion, EECO etc. It is very easy to give mini trucks for attachment online.
1. Search for tempo providers or logistic companies (Example: Porter)
2. Compare the average monthly earnings, work time flexibilities and other perks like family medical benefits, vehicle insurance etc.
3. Download the app & Upload all the necessary documents
Once done with all these steps you can start serving trips and earning money real time.

No entry time is a time which restricts heavy & medium sized goods vehicle to enter a city. Currently no entry time is enforced only in the city of Delhi & Gurgaon (Gurugram)
1. Delhi – Tata ace/champion/Ecco no entry time is 8am to 11 am in the morning and 5 pm to 11 pm at night.
2. Gurgaon (Gurugram) – The no entry time in Gurgaon is from 4pm to 9pm for all vehicles.

House shifting can be made a fairly simple process if you follow these steps:
1. Make a Checklist of items you want to move
2. Start packing items accordingly in cardboard boxes
3. Carry valuables yourself
4. Pack fragile items in bubble wrap
5. secure all boxes with tape and rope
6. Look for movers and packers or online tempo providers
7. book tempo and shift
Tip: Booking an online tempo provider instead of packers could significantly bring down your shifting charges.

Movers and Packers are companies that provide the service of insuring, packing and moving all your items such as furniture, belongings and home furnishing items etc to your new destination. They generally have different packages depending on the number of items, weight and volume of the goods, and relocation distance involved. Because movers & packers have a very labour intensive model they are usually expensive. But if you just hire a mini truck provider that could bring down your overall expense drastically.

House shifting if planned well is a one day job. Whether you use movers and packers or logistics aggregators/mini truck providers, it can be done on either a working day or weekend. The prices do not change, the only major plus point for house shifting on a weekend would be less traffic making your pickup and delivery faster.

House shifting can be cost effective if planned well. Instead of calling expensive movers and packers do the packing yourself. Ensure that all items are packed with bubble wrap in cardboard boxes. Now you just need help with loading and unloading. For this you can hire a labourer or ask the driver to help for a small fee.

Tip: try Porter.in for house shifting at affordable prices.

The most important materials needed for packing household items are
1. cardboard boxes of various sizes
2. bubble wrap
3. newspapers
4. brown cello tapes
5. large bundles of strong string

Refer to question – What mini trucks to use for shifting goods?